These Terms and Conditions define the rules for participation in the loyalty program for guests of MPM Hotele SPA sp. z o.o. headquartered at 05-822 Milanówek, ul. Brzozowa 3, KRS no. 0000175947,
using the accommodation facilities:
1) Villa Park Med&Spa, ul. Warzelniana 10, 87-720 Ciechocinek,
2) GŁĘBOCZEK VINE RESORT & SPA, Wielki Głęboczek 1, 87-313 Wielki Głęboczek,
3) No.4 Residence, Nowogrodzka 4a, 00-513 Warszawa.
§ 1
[Glossary of terms]
Expressions used in these Terms and Conditions shall be understood according to the following guidelines:
Facility – any of the accommodation facilities:
1) Villa Park MED & SPA, ul. Warzelniana 10, 87-720 Ciechocinek,
2) GŁĘBOCZEK VINE RESORT & SPA, Wielki Głęboczek 1, 87-313 Wielki Głęboczek,
3) No.4 Residence, Nowogrodzka 4a, 00-513 Warszawa.
Program – loyalty program Klub Przyjaciół MPM Hotele SPA, whose rules are defined by these
Terms and Conditions
Services – services provided by the Facility, purchased by a Program participant according to basic (publicly available), corporate, or promotional rates, except for the following rates:
1) for group bookings,
2) offered by the Facility to employees of its business partners, companies in the travel, tourism industries, etc.,
3) for tour operators.
Services include stays booked directly at the facility: by phone, e-mail, or via the website: www.mpmhotelespa.pl. Services do not include stays booked through an external seller, tour operator, or online travel agency (such as Expedia.com, booking.com etc.).
§ 2
[General terms of participation in the Program]
1. A person using the services of one of the facilities may join the Program.
2. To join the Program, a registration form must be completed.
3. One can join the Program:
1) during a stay at the facility, with assistance from the reception;
2) by registering on the website mpmhotelespa.pl;
4. Only individuals with full legal capacity may participate in the Program.
5. The Facility is not responsible for false data provided by the person joining the Program or failure to update them.
6. To join the Program, it is necessary to have an active, individual e-mail address. The same e-mail address may only be used by one Program participant.
7. Joining the Program constitutes consent to receive electronic communications regarding the operation of the Program and services offered within it (informational messages, loyalty point balance, account operation, special offers for Program participants, etc.).
8. A Program participant may withdraw from the Program at any time by submitting an appropriate statement.
9. For important reasons, the Facility may terminate a participant’s membership in the Program at any time. Important reasons include committing prohibited acts aimed at obtaining benefits from participation in the Program, as well as other actions grossly contrary to these Terms and Conditions. Termination requires a written form stating the reason for termination. The participant has the right to appeal within 14 days of receiving the notice by sending a written appeal with justification to the address specified in paragraph 1 with the note Klub Przyjaciół MPM Hotele SPA.
10. Participation in the Program is free. 11. The Facility is not liable for damage caused by improperly filled registration forms or false data provided in the registration form by the Program participant.
§ 3
[Statuses and related benefits]
1. A Program participant may hold one of the following four statuses:
1) Silver Card,
2) Gold Card,
3) Platinum Card,
4) Diamond Card,
2. A participant joining the Program obtains the status "Silver Card". The statuses "Gold Card", "Platinum Card" and "Diamond Card" can be acquired upon meeting conditions specified in §§ 5, 6 and 7 of the Terms and Conditions, respectively.
§ 4
["Silver Card" status]
1. The "Silver Card" status is granted automatically upon joining the Program and remains valid throughout participation unless the participant meets the conditions for a higher status.
2. Benefits associated with the "Silver Card" status include:
1) the possibility of using a 5% Cash Back discount (according to the Cash Back principle mentioned in § 9 point 5).
2) early check-in and late check-out upon request, subject to availability,
3) access to exclusive offers dedicated to Program participants.
3. Holders of the "Silver Card" status accumulate loyalty points at the rate of 100 points per every 100 PLN spent. Detailed rules for point accumulation are defined in § 8.
§ 5
["Gold Card" status]
1. The "Gold Card" status is granted when the total amount paid for Services exceeds 25,000 PLN and remains valid throughout participation unless the participant meets the conditions for a higher status.
2. Benefits associated with the "Gold Card" status include:
1) the possibility of using a 7.5% Cash Back discount (according to the Cash Back principle mentioned in § 9 point 5).
2) early check-in and late check-out upon request, subject to availability,
3) access to exclusive offers dedicated to Program participants,
4) room upgrade covering bookings for two nights granted twice per settlement year,
5) welcome amenity during stays at Villa Park MED&SPA and Głęboczek Vine Resort&Spa,
4. Holders of the "Gold Card" status accumulate loyalty points at the rate of 150 points per every 100 PLN spent. Detailed rules for point accumulation are defined in § 8.
§ 6
["VIP Card" status]
1. The "Platinum Card" status is granted when the total amount paid for Services exceeds 40,000 PLN and remains valid throughout participation unless the participant meets the conditions for a higher status.
2. Benefits associated with the "Platinum Card" status include:
1) the possibility of using a 10% Cash Back discount (according to the Cash Back principle mentioned in § 9 point 5).
2) early check-in and late check-out upon request, subject to availability,
3) access to exclusive offers dedicated to Program participants,
4) room upgrade covering bookings for two nights granted twice per settlement year,
5) welcome amenity during stays at Villa Park MED&SPA and Głęboczek Vine Resort&Spa,
6) twice a calendar year extension of stay in the Bed&Breakfast package at the Facility by one night (excluding long weekends and holidays).
3. Holders of the "Platinum Card" status accumulate loyalty points at the rate of 200 points per every 100 PLN spent. Detailed rules for point accumulation are defined in § 8.
§ 7
["Diamond Card" status]
1. The "Diamond Card" status is granted when the total amount paid for Services exceeds 60,000 PLN. The status remains active throughout the Program participation, provided that invoices for a minimum of 20,000 PLN are settled within 365 days. This means if the participant does not purchase Services worth 20,000 PLN within 365 days, they will be downgraded to a lower loyalty program status.
2. Benefits associated with the "Diamond Card" status include:
1) the possibility of using a 15% Cash Back discount (according to the Cash Back principle mentioned in § 9 point 5).
2) early check-in and late check-out upon request, subject to availability,
3) access to exclusive offers dedicated to Program participants.
4) room upgrade covering bookings for two nights granted twice per settlement year as a gift,
5) welcome amenity during stays at Villa Park MED&SPA and Głęboczek Vine Resort&Spa,
6) twice a calendar year extension of stay in the Bed&Breakfast package at the Facility by one night (excluding long weekends and holidays).
7) Upon exceeding the 60,000 PLN threshold in the settlement period from 01.01 to 31.12 of the given year, a stay voucher is granted for use at MPM Hotele SPA in BB option for two nights for two persons. The standard room excluding holidays and long weekends.
3. Holders of the "Diamond Card" status accumulate loyalty points at the rate of 300 points per every 100 PLN spent. Detailed rules for point accumulation are defined in § 8.
§ 8
[Loyalty points]
1. A Program participant purchasing Services accumulates loyalty points.
2. The number of loyalty points acquired from purchasing Services depends on the participant's status and amounts to:
1) for the "Silver Card" status, 100 points per 100 PLN spent,
2) for the "Gold Card" status, 150 points per 100 PLN spent,
3) for the "Platinum Card" status, 200 points per 100 PLN spent,
4) for the "Diamond Card" status, 300 points per 100 PLN spent. In case of spending an amount not fully divisible by 100 PLN, points are calculated proportionally, but only full points are credited. If the calculation results in a decimal, points are rounded down to the nearest whole number, except if the decimal part is 0.5 or higher, then points are rounded up.
3. Points are credited after full payment is made.
4. Amounts paid in currencies other than PLN will be converted to PLN before point calculation. The exchange rate used will be the rate on the checkout day taken from the "Multidevises" database (a database with currency and financial information by Reuters).
5. If a participant believes the number of points credited is incorrect, they may submit a complaint to the Organizer. The Organizer will consider the complaint within 14 days. 6. Points cannot be transferred to another Program participant's account. They are personal and non-transferable. Points are not a means of payment and have no monetary value. No money can be paid out in exchange for points, even if lost or unused.
§ 9
[Discount]
3. Accumulated loyalty points can be used by a Program participant to reduce the following costs:
1) the cost of participant's accommodation in a lodging room (discount applies only once per room occupied by a Regular Guest).
2) the cost of additional on-site services, including phone, room service, meals and drinks consumed at the bar or restaurant, parking, laundry, SPA and rehabilitation treatments.
4. In exceptional situations such as family stays (maximum two rooms), the discount may be applied to the entire reservation provided it is fully paid by the Regular Guest.
5. The discount cannot be transferred to third parties – especially when making reservations for others or reserving more than one room.
6. A participant wishing to use the discount should inform the Facility's reception before the end of the stay.
7. The discount consists of loyalty points accumulated by the participant being used to reduce the cost of purchased services. The conversion rate is 1 point / 5 groszy.
8. The validity period of points is 365 consecutive days from the date they are credited. The validity period is extended by 365 days each time the participant purchases a Service.
This means if the participant does not purchase a Service within 365 consecutive days, all points on their account expire and the participant is downgraded to a lower loyalty program status.
§ 10
[Personal data protection]
1. The data controller within the Program is MPM Hotele SPA Sp. z o.o. headquartered in Milanówek, ul. Brzozowa 3, 05-822 Milanówek, KRS: 0000175947, NIP: 529-162-61-19, REGON: 016865236, phone: (22) 380-52-00, e-mail: mpm@mpm.pl.
2. The company has appointed a Data Protection Officer who is the contact point for all matters related to personal data security. Questions should be directed to the e-mail address: iod@mpm.pl.
3. Personal data is processed based on Article 6(1)(a) of GDPR and in accordance with applicable law for the purpose of carrying out marketing activities related to own services.
4. Individuals whose data is processed have the following rights:
a. access to their data;
b. correction of data;
c. deletion or restriction of data processing;
d. objection;
e. request to cease data processing;
f. withdrawal of consent at any time without affecting the lawfulness of processing based on consent before its withdrawal;
g. lodging a complaint with a supervisory authority. Currently, such complaints can be submitted to the President of the Personal Data Protection Office.
5. Providing personal data is voluntary. Without providing data, participation in the Program will not be possible.
6. Data will not be disclosed to third parties – except companies involved in processing (based on a contract signed with the Controller and according to its instructions). Recipients of the data may be institutions authorized by law.
7. Consents to data processing are valid until revoked.
§ 11
[Final provisions]
1. The Organizer reserves the right to modify these Terms and Conditions at any time.
2. The modified version of the Terms and Conditions comes into effect 14 days after its publication on the website mpmhotelespa.pl.
3. The Program will be conducted for an indefinite period with a 3-month notice period. Information about termination will be published on the website mpmhotelespa.pl.